Privacy Policy

1. Who we are

Matrix Mobile Tyres is a mobile tyre fitting service based in Coventry, UK. We can be contacted at 07721570075 or via WhatsApp at wa.me/447721570075.

2. What data we collect

When you use our website or book a service, we may collect:

• Your name, email address and phone number
• Your vehicle registration number
• Your address or fitting location
• Payment information (processed securely by Stripe — we never store card details)
• Order and booking history

3. How we use your data

• To process and fulfil your booking
• To send booking confirmation and service updates
• To respond to enquiries
• To improve our service

We do not sell your data to third parties.

4. Legal basis

We process your data under the lawful basis of contract (to fulfil your booking) and legitimate interests (to run our business and communicate with customers).

5. Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations (typically up to 7 years for financial records).

6. Third parties

We share data with trusted third parties only as needed:

• Stripe — payment processing
• DVLA — vehicle lookup via registration number
• OpenAI — tyre size recommendations (no personal data shared)

7. Your rights

Under UK GDPR you have the right to access, correct, delete or export your personal data. To exercise these rights, contact us at 07721570075.

8. Cookies

Our website uses only essential cookies required for the site to function (authentication tokens). We do not use tracking or advertising cookies. See our Cookie Policy for details.

9. Contact

If you have any questions about this policy, please contact us at 07721570075.